SAP Customer Data Cloud supports customer identity, consent and profile experiences. Privacy requirements and regional regulations must guide configuration and data retention.
Customer Data Cloud manages external customer identity; SAP Cloud Identity Services primarily supports enterprise application identities.
A practical SAP Customer Data Cloud engagement begins with an inventory of the installed product and release, affected business processes, connected systems and decision-makers. From there, the team can define scope, data and integration requirements, testing responsibilities and a realistic transition or support plan.